IT help for your team, without an in-house department.
Ongoing technical assistance, troubleshooting, user support, and escalation for the systems your business depends on.
Small IT problems interrupt real work.
Without support, issues are handled by whoever is most technical.
- 01
Informal IT
One person fixes everything on the side.
- 02
Slow resolution
Problems wait for availability.
- 03
No documentation
Setups are known by one person.
- 04
No planning
Equipment and accounts are managed ad hoc.
A support partner provides consistent help and documentation.
IT support we can provide.
- 01
Help desk support
Assistance for staff technical issues.
- 02
Troubleshooting
Diagnosing and resolving problems.
- 03
User and account management
Onboarding and offboarding.
- 04
Device and software setup
Configuring equipment.
- 05
Vendor coordination
Dealing with suppliers on your behalf.
- 06
IT documentation
Recording your environment.
How managed IT Support is delivered.
Six stages from first conversation to ongoing improvement, each mapped to the RightBPO Build · Operate · Automate · Grow framework.
Maintain. Keep systems healthy.
Operate- 01
Assess
BuildDocument the environment and needs.
- 02
Set up
BuildEstablish channels and access.
- 03
Support
OperateHandle requests and issues.
- 04
Maintain
OperateKeep systems healthy.
- 05
Escalate
OperateRoute complex issues appropriately.
- 06
Plan
GrowReview and recommend improvements.
The environment decides the approach.
Coverage, monitoring, and response expectations are defined for your environment before the engagement begins.
Users
- Accounts
- Devices
- Access
Services
- File storage
- Collaboration tools
Support
- Help desk
- Ticketing
- Remote help
Records
- Asset list
- Documentation
We start with what the business depends on.
IT support is about getting people working again. We document your setup so help is quick and consistent.
- 01Know what you run.
- 02Document access and configuration.
- 03Monitor before it breaks.
- 04Keep things updated.
- 05Plan for recovery.
- 06Improve over time.
Routine technology work benefits most from automation.
Health checks, alerts, and routine maintenance can be automated so issues are caught earlier and handled consistently. Judgement-based decisions stay with people.
- 01Identify
- 02Simplify
- 03Connect
- 04Automate
- 05Optimize
- Uptime monitoring
- Automated backups
- Alerting
- Patch scheduling
- Log monitoring
- Certificate renewals
- Ticket routing
- Performance dashboards
Built for businesses in these situations.
Small businesses
Without IT staff.
Growing teams
Outgrowing informal support.
Remote teams
Needing distributed help.
Companies with an IT team
Needing overflow support.
Choose how much you want us to manage.
- 01
On-Demand Support
Help as needed.
- 02
Monthly Support Plan
Defined scope and hours.
- 03
Co-managed IT
Alongside your team.
- 04
Full Managed IT
Ongoing responsibility.
Managing technology is more than keeping it on.
Build.
Set up documentation, access, and baseline controls for managed IT Support.
Operate.
Run managed IT Support day to day with monitoring, maintenance, and support.
Automate.
Automate routine checks and maintenance around managed IT Support.
Grow.
Improve reliability and performance of managed IT Support over time.
More than fixes.
What’s included depends on the scope and environment. Coverage and response expectations are agreed up front.
Onboarding
- Environment record
- Access setup
Support
- Help desk
- Resolutions
Management
- Account changes
- Device setup
Reporting
- Monthly summary
Frequently asked questions.
Mainly remote; on-site needs are discussed.
Hours are agreed per plan.
Yes, within the scope agreed.
Yes.
We advise; supply is discussed separately.
Describe your team and tools.