Someone accountable for your website, week after week.
Ongoing management of your website: updates, content changes, fixes, performance, and improvements under one point of contact.
A website without an owner drifts.
Small issues pile up when nobody is responsible for the whole.
- 01
Nobody owns it
Requests go to whoever has time.
- 02
Updates are delayed
Changes wait on busy people.
- 03
Issues go unnoticed
Problems are found by customers.
- 04
Improvement stalls
The site is not reviewed.
A responsible partner keeps the site current and moving forward.
Website management we can provide.
- 01
Content updates
Edits, additions, and page changes.
- 02
Technical upkeep
Updates, backups, and fixes.
- 03
Performance monitoring
Watching speed and availability.
- 04
SEO housekeeping
Keeping technical SEO in good order.
- 05
Small improvements
Iterating on layout and function.
- 06
Reporting
Summaries of work and site health.
How website Management is delivered.
Six stages from first conversation to ongoing improvement, each mapped to the RightBPO Build · Operate · Automate · Grow framework.
Manage. Handle requests and routine upkeep.
Operate- 01
Onboard
BuildReview the site, access, and requirements.
- 02
Stabilize
BuildFix urgent issues and set up backups.
- 03
Plan
BuildAgree priorities and cadence.
- 04
Manage
OperateHandle requests and routine upkeep.
- 05
Monitor
OperateTrack health and performance.
- 06
Improve
GrowRecommend and make improvements.
The environment decides the approach.
Coverage, monitoring, and response expectations are defined for your environment before the engagement begins.
Content
- Edits
- Publishing
- Media
Platform
- Updates
- Backups
- Security patches
Performance
- Speed checks
- Uptime monitoring
Process
- Request queue
- Monthly review
We start with what the business depends on.
A website needs an owner. We take responsibility for keeping it current, working, and improving.
- 01Know what you run.
- 02Document access and configuration.
- 03Monitor before it breaks.
- 04Keep things updated.
- 05Plan for recovery.
- 06Improve over time.
Routine technology work benefits most from automation.
Health checks, alerts, and routine maintenance can be automated so issues are caught earlier and handled consistently. Judgement-based decisions stay with people.
- 01Identify
- 02Simplify
- 03Connect
- 04Automate
- 05Optimize
- Uptime monitoring
- Automated backups
- Alerting
- Patch scheduling
- Log monitoring
- Certificate renewals
- Ticket routing
- Performance dashboards
Built for businesses in these situations.
Small businesses
Without web staff.
Marketing teams
Needing fast changes.
Owners of agency-built sites
Needing continuing care.
Growing companies
Wanting a single owner.
Choose how much you want us to manage.
- 01
Support Hours
A bank of hours.
- 02
Monthly Management
A defined monthly scope.
- 03
Management with Growth
Combined with SEO and content.
- 04
Full Technology Management
With hosting and email.
Managing technology is more than keeping it on.
Build.
Set up documentation, access, and baseline controls for website Management.
Operate.
Run website Management day to day with monitoring, maintenance, and support.
Automate.
Automate routine checks and maintenance around website Management.
Grow.
Improve reliability and performance of website Management over time.
More than fixes.
What’s included depends on the scope and environment. Coverage and response expectations are agreed up front.
Onboarding
- Site review
- Access setup
Routine
- Updates
- Backups
Requests
- Edits
- Fixes
Reporting
- Monthly report
Frequently asked questions.
Maintenance is technical upkeep; management also covers content changes, coordination, and improvement.
Yes, after a review.
Through an agreed channel and queue.
Response expectations are agreed in scope.
Yes.
Share the site and what you need.